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QSystem Monitor, the piece and claim monitoring decision created by the IBM i and Classification i specialists, CCSS, has helped logistics experts Nippon Express USA Inc to reduce downtime through vigilant monitoring of their important IBM WebSphere MQ environment. New York based Nippon Express rely heavily on the MQ claim as it provides a direct transportation conduit to US customs, and as such, is an integral ingredient of their production process. Any undetected tribulations in the milieu can potentially seize this vital transportation linkage and crash the otherwise reliable flow of logistics that Nippon s clients depend on.

The squad at Nippon operate two Classification i platforms which directly support the production applications and production of over 1,500 users. Serving them to maintain their high values of competence for these systems is QSystem Monitor, one of three CCSS solutions currently installed. With an immense capability for monitoring virtually any piece in the IBM i environment, QSystem Monitor recently added claim monitoring to the rich file of functionality that already includes system, disk, network, work and accessibility monitoring. With this decision in place, Nippon is able to extend their pro-active approach to systems monitoring to their MQ milieu with dedicated monitors for MQ Line Managers, Listeners, Channels and Queues.

Shin Nakamura, Systems Psychiatrist at Nippon Express, explains the consequence of this functionality in their demanding environment, We made some very significant gains with the CCSS solutions, from liberation up valuable CD breathing space by removing millions of deleted account to achieving 84 point in moment change for the better in important facts transfers, but like all Classification i shops, we re not immune to issues and unforeseen events. It only takes a single position where downtime was saved and clients were spared the resulting hassle to quantify the price of a decision that prevents all that. We faced that very position recently; fortunately QSystem Monitor alerted us and we were able to rectify the trouble before there was any negative crash on our customers. The point in moment and currency saved by avoiding downtime was immediately obvious.

The recent position at Nippon typifies one of the many position that can lead to potential problems. In this case, a associate of their applications squad was troubleshooting some issues on an MQ Queue, and as a material of routine, contacted the 3rd social gathering vendor. As sometimes happens, the peddler required remote right of entry to carry out the troubleshooting task. QSystem Monitor immediately alerted Nakamura to the information that the MQ claim was down and he was able to restart it. An survey of the trouble determined that the 3rd social gathering peddler had shut down the whole MQ subsystem in his troubleshooting exercise and had forgotten to restart it.

Nakamura says, It could have been a set worse; qualification QSystem Monitor was not installed, we could have been faced with several hours of downtime. In the logistics business, folks few hours can mean the discrepancy between a vital consignment leave-taking or arriving on time, or creature held up in civilization because we lost the comms linkage with them. Our name is built on competence so we can t afford to suffer with these kinds of delays. Thankfully with QSystem Monitor in place, we don t have to.

Since implementing the CCSS solutions, Nippon has been able to measure that each machinist spends 87 less point in moment monitoring and, as this casing shows, still keeps one footstep ahead of any structure issues. In this example, a critical rank monitor was tripped when the subsystem went down. These rank monitors can be implemented throughout the claim so when a trouble is detected and a rank monitor triggered, a squad like Nippon s can quickly pinpoint the foundation of the trouble and in many bags take stroke to prevent it from reoccurring in the future. Typically, Nippon is able to use the the past firewood to reduce trouble decision point in moment from 60 log to 10 minutes. Act indicators on MQ Channels including Bytes Received second, Bytes Sent second, Firmness Ratio, Firmness Time, Egress Plan Time, and System Point in time also offer valuable insights when analyzing or investigating issues.

WebSphere MQ monitoring is available in QSystem Monitor V12 R9 .

IBM WebSphere MQ formerly known as MQSeries .


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