Friendly: soft

Torex integrates POS and receiver repair elucidation to revolutionise O2 repair programme

LONDON, U.K. - October 15, 2008 - Torex Retail Property Ltd Torex , the leading global giver of innovative, integrated tools solutions to the extended retail marketplace, has enabled O2 to slash the moment taken to pact with receiver running from 25 report to just 10. Torex has integrated O2 s existing POS with a new receiver repair solution, giving O2 store employees complete visibility of the repair process, from when the damaged apparatus is dropped off to store, to when it is returned to its owner.

After the figure of receiver running jumped significantly, O2 incorporated a new mobile cellular phone repair structure into its Torex POS structure to transform the plane of service it offers clientele needing repairs. Previously the route had been paper-based, with an external record of running managed by O2 s repair partner. The moment taken to knob running in provisions was damaging the patron familiarity and store managers were result it difficult to roadway the position of the advance phones.

Store employees can now guide clientele through the repair route and set up alerts to manage ongoing contact. They can also keep roadway of all advance phones, ensuring that these are returned to store once all running have been made.
The structure s treatment capabilities now enable O2 s cranium bureau to roadway the position of every single repair. O2 can now roadway the moment each repair takes, what moment of day most damage is reported, what the faults are, and proviso they are maker related. This information is essential when not only feeding rear to receiver manufacturers, but also when documenting consumer issues where the receiver is not actually at fault.

Mike Gadd, Retail Systems Manager, Telef nica O2 UK, explains: The ultra-competitive natural world of the mobile engineering earnings we have to deliver the best possible familiarity to our clientele at every single touch point. Torex showed that it had both a deep understanding of our selling and the tools required to provide the integrated receiver repair elucidation we needed. The guidance and support offered by Torex during and place completion also ensured that the roll-out was smooth and painless for employees and clientele alike.

This is another case of Torex person able to reduce costs, add assessment and enhance the patron familiarity for our customers, commented Doug Hargrove, Boss Advertising Officer, Torex. We are proud to further our ongoing link with O2 through this innovative mixing project, and look forward to continuing to provide the tools and support to help O2 maintain its deserved standing for patron service in the telecoms sector.
Software: best software
software reviews